How important is the community management framework? What is the purpose of having a framework of community management? These are the things we will tackle below.
What Is A Community Management Framework?
A community framework is a set of rules that govern how the members of a community interact with one another. These rules should be in place and adhere to the social norms of the community.
The community framework should ensure that community members are treated with respect and dignity. And also that the quality of the shared content is high.
The framework can be centralized or decentralized. In a centralized community, the framework is designed. Also, implemented, and controlled by a single organization or person.
In a decentralized system, it’s controlled by individual nodes within the network. The latter is more popular since it relies on the power of consensus, which makes it difficult to control.
Another way to differentiate between centralization and decentralization. It is to consider whether or not there is a single point of failure (SPOF).
A SPOF occurs when there’s only one node in the network, which means all activity must go through this node. In a decentralized environment, there is no SPOF so there’s no single point of failure in the network.
Why Do You Need A Community Management Framework?
Creating an effective community management framework will help you maintain order in your online community. While allowing members to freely express themselves.
If you don’t have one, you risk losing members, as well as having them behave badly towards each other. A framework helps maintain order, improves content quality by reducing spam and trolls.
And also makes it easier for you to monitor your content for violations of rules as well as to detect spamming activities. When monitoring your content for violations of rules.
So you’ll be able to easily identify negative behavior since you’ve already established clear rules that anyone can follow. By being consistent and transparent in your decisions concerning negative behavior.
Also, you improve trust in your brand and your company as a whole. So this will reduce negative sentiment towards your company from the public at large.
Something that can be harmful for your business reputation if left unchecked.
What Are Community Management Frameworks?
When creating a community management framework, you’ll want to start with a set of rules. The rules should be clear and specific in what they require and prohibit.
These rules should also be open and transparent in how they are applied to the community. The rules should be easy to understand and follow by members.
As well as easy to enforce by community managers. If your rules are too strict, the members will feel like you’re trying to control them too much.
If they’re too harsh or restrictive, some members may feel like you’re infringing on their rights as an individual. The best way to create these rules is by making sure that the members of your online community have a voice.
When it comes to what the rules should be. So this will help ensure that your members are on board with these rules because they participated in setting them all up together.